Recognise imposter websites

Being the victim of an online hack or scam can happen to anyone. Many of these attacks can be avoided by using caution and security measures. Here are a few tips to help you protect your data and stay safe online.

01

Website use

Be sure to always check the DEGIRO website URL before entering any personal information.

For our all websites, for al country domains, 'DEGIRO' is always fully spelled out. For example, for Ireland it’s: https://www.degiro.ie.

In addition to checking the URL itself, it’s smart to check if the URL has a closed lock shown in the search bar left of the URL. All official DEGIRO websites have a valid certificate, the lock is proof of this. You can view the certificate by clicking on the lock. A menu will appear where you can choose 'Connection is secure' and go to 'Certificate is valid' to view details.

Websites using the DEGIRO domain without showing this lock are fake and not under our control, please don’t use these websites.

02

DEGIRO e-mail communication

We use various e-mail addresses to reach out to you. The address we use depends on the type of communication we send to you. If you get an e-mail from us, always check if it’s an official e-mail address:

  • General newsletter communication: no-reply@mail.degiro.com
  • E-mails from our Service Desk: clients@degiro.ie
  • While the first part of the e-mail address (before the @) may vary, official DEGIRO e-mail addresses always end with '@degiro.ie', '@account.degiro.com', '@mail.degiro.com' or '@degiro.com'.

03

Trading platform

There are two ways for you to log in to our trading platform:

  • Directly through the mobile app (Apple or Android)
  • Directly by clicking the button in the top right corner of our official website.

04

File links

In our communication, we sometimes link to files. These contain extra info to help you find specific information or explain some matters. As with our websites, file links make use of 'DEGIRO' spelled out in full followed by the top-level domain for your country 'degiro.ie' or, in case of international documents 'degiro.com'.

Example: In some of our e-mails, if you click on the highlighted word 'Terms and Conditions' you will be redirected to the corresponding PDF file with the description 'degiro.com/pdf/name of the pdf' or 'degiro.ie/pdf/name of the pdf' or DEGIRO as part of the URL. Never open files or links before you verify the e-mail address.

05

We don’t ask for your password

If we communicate with you, we will never ask for your password. You can ignore any e-mails, messages, phone calls, websites or people requesting this information. Don’t click on links, hang up the phone and delete e-mails if personal information like this is requested. Please also let our Service Desk know if this happens. In addition, according to our Client Agreement it is prohibited to share your password with a third party.

06

Check the IBAN when you are transferring money

We may contact you by phone or e-mail in case of a margin call. We'll ask you to transfer money to the IBAN associated with your account to resolve the deficit on your account. If the IBAN in the request is not the same as IBAN displayed in your platform or app, please ignore this request and let our Service Desk know.

07

Login and financial advice: beware

As an execution-only broker, we don’t provide investment advice. When a (supposed) DEGIRO employee contacts you via phone, e-mail or any other way to give advice or ask for your login details, please don’t respond. Also, we never link to the login page directly. Instead, we might use the official homepage or any other page where you can find the 'Log in' button in the top right corner.

08

Extra security for your DEGIRO investment account

To add an extra security measure to your account, you have the option to enable two-factor-authentication. This is an additional security setting that you can set up when you are logged in. Set up 2FA in less than five minutes, we explain how in our FAQ. Here are some more ways you can protect your account:

  • You should never share your password
  • It is recommended to change your password every three months
  • It is recommended to use a password with at least 12 characters, containing one upper case letter, one symbol (e.g., !@*^&) and one number
  • Try not to store your password on your phone, PC or in a physical notebook, use a password manager instead
  • Try not to use the 'save password' feature on your phone or computer. Despite its convenience, it’s a security risk
  • Always lock your device
  • Log out of the account when leaving your computer
  • Be careful with unsecured internet such as public WiFi networks
  • Frequently scan your computer or phone for viruses
  • Use a VPN (virtual private network) to establish a secure network connection when using public networks
  • Make sure that the devices you use to login to our trading platform are also safe and secure
  • You should use different passwords for all your accounts (not just DEGIRO accounts)
  • Be aware of different time zones and opening hours for certain exchanges when trading
  • In case of a technical issue, it is also possible to place an order through e-mail or phone, see our FAQ on how this works.
  • Don’t forward e-mails from DEGIRO to others. Your e-mails may contain sensitive account information
  • Instead of connecting your phone to a public charging USB port, use an AC power outlet, portable battery power bank or data-blocker device, for example
  • Always update your DEGIRO app to the latest version

Contact us

If you think you have been a victim of phishing, a scam or an attempted scam, please inform the police or relevant authorities and let us know at: accountsecurity@degiro.com.

If you suspect that your account has been compromised and a third-party has unauthorised access to your account, you may request us to temporarily block your account. See our Client Agreement for more information.

Thank you for reporting. If you have fallen victim to cybercrime, please contact the police or your local authorities, especially when there is damage or potential for future damage.

If you also report spam, phishing, scams, or any other types of online attacks to us, you’ll help us with improving our security measures, for you and other investors.

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Note:
Investing involves risks. You can lose (a part of) your invested funds. We advise you to only invest in financial products which match your knowledge and experience. This is not investment advice.

Investing involves risks.

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We want to empower people to become the best investors they can be. By offering a universe of possibilities and choices on our user-friendly platform, we are removing barriers to make investing accessible to everyone: beginners or experts. You get access to a wide variety of products on more than 50 global exchanges to have the freedom to invest the way you like. In our world, you also get great value for money. So, without compromising an inch on the quality, security and range of our investment services, we offer incredibly low fees. Prioritising your needs has helped us become the leading European online broker. Our 2.5+ million clients and 100+ international awards are proof of our success.

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Terms and conditions for the €100 transaction fees offer

If you activate your DEGIRO investment account before the 1st of January 2024, DEGIRO will reimburse your transaction fees up to €100. The following conditions apply to this offer:

  • The offer is valid until (including) the 31st of December 2023.
  • During the offer period, new clients who have activated an account will receive up to €100 in transaction fees reimbursed.
  • The first transaction costs and external handling fees up to €100 within the timeframe until the 31st of January 2024 will be reimbursed.
  • Currency handling fees (Auto FX trader and manual trade ) are not eligible to be refunded with this promotion.
  • We will reimburse the transaction costs and external handling fees you have spent (up to a maximum of €100) to your DEGIRO account in early February 2024.
  • This offer is only valid for new clients with an Irish DEGIRO account.
  • Once you sign the Client Agreement, your account is activated and the offer period starts.
  • To start trading and therefore use the €100 voucher, the new client needs to make a first deposit (minimum amount is €0.01).
  • New clients who started their registration before the offer period, but activate their DEGIRO account during the offer period, are also eligible for this offer.
  • If an existing account is already linked to the address of the new client, participation is excluded.
  • Each new client can only claim the €100 transaction credit once.
  • Dutch law is applicable to this promotion.

Acceptance of offer conditions

By participating in the offer, the client automatically accepts the offer conditions and terms. DEGIRO may terminate the campaign at any moment prior to expiry or change the campaign conditions. DEGIRO will communicate any changes via the website.

Participation

Participation in the offer is open to all clients who have activated an account at DEGIRO on or before the 31st of December 2023.

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