What is an Order ID and where can I find it?

What is an Order ID?

An Order ID is a unique identifier for each order you place on our trading platform. The Order ID is used by our Brokerage department to process and identify each individual order. When an order cannot be processed because it is rejected by the exchange, for example, we will email you the Order ID of the order that could not be processed. You can use this Order ID to find the rejected order in your account and, if desired, place a new (similar) order. 

How do I find my Order ID in my account in the app?

1. Tap on 'Inbox', in the bottom right corner of your screen and tap on 'Orders'.
2. Select 'History' and select the correct start and end dates.
3. Tap on the order for which you want to see the Order ID.

This will open the order information window, which will include the Order ID.

How do I find my Order ID in my account in the platform?

1. In the menu on the left hand side of the screen, hover over 'Inbox' and click on 'Orders'.
2. Select 'History' and select the correct start and end dates.
3. On the right hand side of the screen, click on the three lines of the order for which you want to see the Order ID.

This will open the order information window, which will include the Order ID.