If you deposited money from a bank account that is not verified or linked to your DEGIRO account, your deposit will be declined and automatically returned. Alternatively, it is possible that the incorrect destination bank account was used. If you have recently linked and verified a new bank account, ensure that your deposit is sent to your personal Cash Account and not the bank account that you sent your verification payment to.
To view details of the account where the money should be sent to, go to the 'Deposit / Withdraw' section in our platform, select 'Deposit' and then choose 'Bank Transfer (SEPA)'.
If both the account from which the deposit was sent and the account to which the deposit was sent are correct, please contact our Service Desk by e-mail. It is helpful if you include a proof of payment on which both account numbers are clearly visible.