How can we help you?

I have forgotten my username/password. What do I do now?

If you can no longer access your account because you have forgotten or lost your username or password, there are several things you can try to retrieve this information. Click on the headings below to discover which steps to take, depending on your situation.

Accordion

When you first created your investment account with us, we have sent you an automated welcome e-mail. This e-mail contains your username as well. If you have forgotten or lost your username, you can look for this e-mail by searching for "Welcome to DEGIRO" in your personal e-mail inboxes.

However, if you cannot find this e-mail, do not hesitate to contact us by phone. For security reasons, we cannot provide your username via e-mail.

If you no longer have access to your account because you lost your password, you can reset it by clicking on "Forgot password?". After you've entered your username and the email address you provided when you opened your account, we will send you an automated e-mail which contains a link to reset your password.

However, if you have entered the wrong password too many times, and are locked out of your account, please contact our Servicedesk by phone. For security reasons, we cannot reset your account via e-mail.

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