How can I set my profile back to a Basic profile?

If you would like to change your Active or Trader profile back to a Basic profile, you can request our Service Desk to do this. However, before you do so, please check the following:

1. There is no deficit in your cash position/account.
2. There are no open short positions in the portfolio (including any short positions in foreign currencies).
3. There are no active allocations.
4. There are no open positions in a derivative (except ETFs and leveraged products).

If all these conditions are met, please send an e-mail to our Service Desk. Note that we can only process requests that are sent from your registered e-mail address.