How can I set my profile back to a Basic profile?

If you would like to change your Active, Trader or Day Trader profile back to a Basic profile, you can request our Service Desk to do this. However, before you do so, please check the following:

1. There is no deficit in your cash position/account.
2. There are no open short positions in the portfolio (including any short positions in foreign currencies).
3. There are no active allocations.
4. There are no open positions in a derivative (leveraged products are allowed).
5. You acknowledge that after the change of profile back to Basic, you will no longer be able to activate an Active, Trader, or Day Trader Profile.
    

If all these conditions are met, please send an e-mail to our Service Desk. Note that we can only process requests that are sent from your registered e-mail address.