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How can I enable two-step authentication on my account?

To increase the security of your investment account, we strongly advise you to activate two-step verification for logging into your account. After entering your username and password, you will be asked for a code that is generated on a second device with which you can then log in.

To install this additional security feature, you first need to have a two-factor verification app installed.

You can then set up the two-step verification via the 'Security' heading in your profile. This can be found under 'Personal settings'. After you have clicked on 'Enable', a QR code will be displayed. You then need to scan this code with your two-step verification app and enter the 6-digit code displayed on your device. The link is now complete and the two-step verification is activated.

Frequently asked questions

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When a two-step verification is installed, an additional step in the login process is created. After having entered your username and password, the site for which you are trying to log in will request a 6-digit code. This code is only displayed on the device for which the two-step verification was set up (the linked device) and refreshes every 30 seconds.

After entering the code that is shown on the linked device, you will be able to continue to log in.

"GA" is short for "Google Authenticator", which is one of the most popular and well-known two-step verification apps.

Due to the ease of use and popularity of this app, our login process is targeted towards Google Authenticator users. However, you can also choose a different app to set-up this security feature.

Yes, this is possible. Please note that you must first transfer your account via the Google Authenticator app. You do this as follows. Tap the three dots at the top right and select Export Accounts.

Yes, you can use a two-step verification app of your choice to set-up the additional security feature and generate the required code.

If you no longer have access to the device on which the verification code is generated, you would have to first delete the existing link between your device and your investment account. Afterwards, you can login using only your username and password and restart the set-up. To delete the existing link, please contact our Service Desk by phone.

If you are using Google Authenticator, you can check if the time settings of the Google Authenticator app are synced correctly with your phone's time settings. Tap the three dots at the top right in the Google Authenticator app, then tap Settings. Select Time Correction for Codes and choose Sync now. 

If this doesn't work, or if there is some other reason why the code that is generated on your device is not working, it would be best to reset the two-factor verification. To do so, please contact our Service Desk by phone.

When two-step verification is installed, you will be asked to fill in a code every time you log in to your account on a web browser. If you log in to the app for the first time with an account for which the two-step verification is enabled, you will be asked for this code as well. However, this is only necessary when you add an account to your DEGIRO app. Once you have successfully added an account to your DEGIRO app, you will no longer be asked for a verification code when logging in.

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