I need help to log into my account

With this method, when logging in from a desktop, you'll be asked to confirm your login from the DEGIRO application by following these steps:

1. Log in through the app and enter your username and password.
2. You’ll receive an in-app prompt asking you to confirm your login attempt.
3. Confirm your login attempt to proceed.
4. After confirming, you'll be able to access your account on a desktop.

In case you don’t have access to your DEGIRO app, you can also choose to request an SMS verification to your registered phone number. To do so, follow these steps: 

• Click on 'Use SMS verification instead'.
• Once you receive the SMS, enter the verification code from the text message on the login page to confirm your identity.
• After successfully entering the SMS code, you can log in.

Troubleshooting SMS issues

Not receiving the SMS? Follow these steps if you don't receive the SMS:

• ✈️ Turn flight mode on/off: This will reconnect your phone to the phone network and sometimes allow SMS messages to reach your phone.
• 📲 Check your phone number: The screen will show you the last 3 digits of your phone number. If you notice that the number seems outdated or incorrect, please refer to this article for instructions on how to update it.

Below you will find a step-by-step video on how to login using the SMS Code:

If you’ve opted to use an authenticator-app for 2FA on your DEGIRO account, you will be requested to enter a 6-digit code every time you log in on a new device. Follow these steps to log in this way:

Log in through desktop 💻 / app 📱

• Log in with your username and password.

Authenticator request 🔐

• After entering your username and password, you’ll be prompted to enter an authentication code.

• On your mobile device, open the authenticator app you used to set up two-step authentication (for example, Google Authenticator or Microsoft Authenticator).

• Look for the account you’re trying to log in to. The app will display a 6-digit code next to your account name. This code refreshes every 30 seconds.

Enter the code 🔑

• Quickly note the 6-digit code from your authenticator app (it doesn’t matter if the time is running out, a new one will generate shortly).
• Go back to the website or app and enter the code in the respective space.

Complete login 🎊

• Once you’ve entered the code, press the 'Submit' button to complete the login.
• If the code matches, you will be logged into your account.

Below you will find a step-by-step video on how to login via 2FA from your computer:
 

The 'code incorrect' error usually shows up in two scenarios:

1. The code entered on your computer does not match the code for the account in the 2FA app.
2. The time settings of your device are incorrect.

For the first scenario, the obvious first thing to do is to be absolutely sure that you are entering the right code for the right account. Although it seems simple enough, sometimes the code generated by your device is for an old link to the same account. This can happen if you have disabled the 2FA from your DEGIRO account, but forgot to remove it from your 2FA app as well. Whenever the 2FA is disabled for your DEGIRO account, it is good to remove it from the app as well as to avoid confusion later on.

Another common issue is when the time settings on your device are not correct. This should be fixed by updating the time settings from either your device's settings, or the settings in the 2FA app.

If you no longer have access to the device that generates the security code, the 2FA has to be manually disabled. You will then be able to log in using only your username and password and re-install 2FA. To disable the 2FA, please call our Service Desk.