Questions by category
We have developed our WebTrader for the latest versions of different browsers (including Internet Explorer, Google Chrome, Mozilla Firefox and Safari). The WebTrader works excellently with most browsers however outdated browsers can sometimes cause problems. We advise you to use the latest version of all browsers, you will then be assured of all security updates and service packs from the supplier.
Why update your browser?
• Outdated browsers may contain security leaks.
• Outdated browsers may not show all the possibilities and features of this or other websites.
• New browsers generally contribute to a better internet experience.
Select your web browser for more information on how to update.
You can usually perform the update yourself directly via the corresponding browser. If you are looking for a replacement browser, please try one of the following:
In the top right hand corner of the website you will find the search function, under “Search a fund”. This function helps you find a specific stock or another financial instrument. You can search for a stock by inserting its name or ISIN code in the search engine. ISIN stands for International Securities Identification Number and identifies tradable securities by their unique code. This is the safest way of searching for products, because it minimizes the chances of buying the wrong product by accident.
With the function ‘Favourites’ you can easily access price information of a specific financial instrument. You can add a product to your list of favourites by clicking on this * icon. A specific product has been added to your list as soon as the icon has turned black. You can find your favourites under ‘Portfolio’ in the main menu.
At DEGIRO foreign currency transactions can be handled in two ways.
With the AutoFX function all foreign currencies will automatically be purchased for you. Furthermore, all monies which arise from sales of financial instruments or from any other transactions will automatically be converted to the base currency EUR. When the AutoFX function is on you will only have a cash position in EUR.
With the Manual function you will have the possibility to manually purchase foreign currencies. When the manual function is turned on for a particular currency, a cash position in this currency will be held as a foreign currency. When the manual function is turned on, you will have a spending limit up to your position in this currency. For example, when you have a cash balance in USD of $5,000 alongside a cash balance of €5,000 EUR and you attempt to place an order for $6,000, then this order cannot be accepted because of inadequate USD balance.
With DEGIRO you will automatically use the AutoFX function. However, when you frequently use foreign currencies, then the Manual function could be cheaper than the AutoFX function. The differences in fees are shown in the ‘Fees’ document.
Products can be found using the ticker code, as long as the ticker code contains more than three characters. In due course other ticker codes will be added to the platform.